When your order is placed,we will process your order and inform you when it is ready for collection.
Orders via self collection will be prepared by the next working day. We will send you a SMS when your order is ready for collection. Please provide a mobile number for this purpose.
The address for self collection is 2 Woodlands Sector 1 #05-05 Singapore 738068. You can also choose to visit our showroom. Only CASH/Paynow/Paylah is accepted at the self collection point. Download Directions on how to get to our location here: http://movementfirst.sg/gettingheremf.pdf
Our opening hours are:
Monday to Thursday, 10am - 12pm and 2pm to 6pm.
Friday: 10am - 12pm and 2pm - 9pm.
Saturday: 9am - 1pm.
We are closed on Sundays and Public Holidays.
To track your order, you can follow this PDF guide.
Roadbull is a courier company. Their delivery rates start from $6 and they allow delivery to be made from 9am - 12pm, 12pm - 3pm, 3pm - 6pm or 6pm - 10pm. They also provide a waybill number which allows tracking and redelivery options. You wil receive an sms the day before the delivery to inform you that delivery will be made.
On our end, we will need 1 - 2 days to process your order. Roadbull standard courier service would deliver items within 3 working days. Hence, we can promise that for orders sent via Roadbull courier, it will reach you within 5 working days from the time you place your order.
The cost that we charge you is as charged to us. We do not earn a profit from courier services.
When is my scheduled delivery? We typically send out orders within 2 working days of receiving your order. From there, Roadbull would send you a text on the date and time to expect delivery. However, this on on a best effort basis by the driver. In the event they are unable to make it, they would automatically reschedule it. Overall, we find that 95% of our customers would receive it within 5 working days from the date they place their order, as per our fulfilment promise.
Upon successful collection of payment through iBanking or Paypal, your order will be prepared and you will be informed when delivery can be made based on convenience of both parties.
The charges are as follows.
Urgent Delivery / Specific Timeslots
Do you need your items:
2) at a specific time or date?
3) have an overseas competition to attend?
4) only in Singapore for a short period?
We are not able to guarantee that you will be able to get the product in time by courier, especially if the lead time is short. Hence, the only option you have would be to self collect or to request for urgent delivery. We will be fulfilling the urgent delivery orders ourselves, hence you can rest assured that the order will definitely arrive at the agreed timing. You can choose from these options.
The charges are above the total order on your invoice invoice. If your total order is below $150, the delivery fee is $15 plus additional charges. If your total order is above $150, you just have to pay the excess charges.
a. Same Day Delivery (Subject to availability): $50
b. Next Day Delivery (Subject to availability): $30
c. Specific Timing Delivery (2 working days lead time required): $25
d: Delivery on Weekdays 7pm to 11pm (2 working days lead time required): $10
e: Delivery on Weekends at available time (2 working days lead time required): $20
Please make your order on the online store and then email email@example.com with your order number, and requested day and time.
We apologize in advance if defective or incorrect products are sent to you. Send us an email at firstname.lastname@example.org with the Subject Header: "Defective/Incorrect Product" with the details such as Name, Contact Number, Invoice Number within 7 days. 7 days is a reasonable time frame for the customer to check if the goods is received as described, or if there are any defects in the product. We will not entertain requests for exchanges or refund after 7 days.
We will get back to you within 2 working days.