We will send you a SMS when your order is ready for collection. Please provide a mobile number for this purpose.
The address for self collection is 2 Woodlands Sector 1 #05-05 Singapore 738068.
You can also choose to visit our showroom. Only CASH/Paynow/Paylah is accepted at the self collection point.
Download Directions on how to get to our location here: PDF Directions
Our opening hours are:
To track your order, you can follow this PDF guide. Roadbull is a courier company. Their delivery rates start from $6 and they allow delivery to be made from 9am - 12pm, 12pm - 3pm, 3pm - 6pm or 6pm - 10pm. They also provide a waybill number which allows tracking and redelivery options. You wil receive an sms the day before the delivery to inform you that delivery will be made.
On our end, we will need 1 - 2 days to process your order. Roadbull standard courier service would deliver items within 3 working days. Hence, for orders sent via Roadbull courier, it will reach you within 5 working days from the time you place your order. The cost that we charge you is as charged to us. We do not earn a profit from courier services.
When is my scheduled dellivery for courier? We typically send out orders within 2 working days of receiving your order. From there, Roadbull would send you a text on the date and time to expect delivery. However, this on on a best effort basis by the driver. In the event they are unable to make it, they would automatically reschedule it. Overall, we find that 99% of our customers would receive it within 5 working days from the date they place their order, as per our fulfilment promise.
Upon your order, we will arrange for it to be delivered. It will typically be sent out on Tuesdays and Fridays.
The charges are as follows.
We are not able to guarantee that you will be able to get the product in time by courier, especially if the lead time is short. Hence, the only option you have would be to self collect or to request for urgent delivery. We will be fulfilling the urgent delivery orders with our in-house team, hence you can rest assured that the order will definitely arrive at the agreed timing.
You can choose from these options. The charges are above the total order on your invoice invoice. If your total order is below $150, the delivery fee is $15 plus additional charges. If your total order is above $150, you just have to pay the excess charges.
|North: Marsiling / Woodlands / Sembawang / Yishun||$15||$20||$25||$35|
|North East: Ang Mo Kio / Hougang / Punggol / Sengkang |
North West: Bukit Panjang / Choa Chu Kang
|Central: Bishan / Novena / Newton / Toa Payoh / Serangoon / Geylang / Kallang / Whampoa / Bukit Timah|
West: Bukit Batok / Jurong East
|South: Queenstown / Bukit Merah / CBD / Orchard|
West: Jurong West / Clementi
East: Marine Parade / Bedok / Tampines / Pasir Ris / Changi
|Anywhere in Sentosa||$29||$34||$39||$49|
Defective or Incorrect Products Received
We apologize in advance if defective or incorrect products are sent to you.
Send us an email at email@example.com with the Subject Header: "Defective/Incorrect Product" with the details such as Name, Contact Number, Invoice Number within 7 days.
7 days is a reasonable time frame for the customer to check if the goods is received as described, or if there are any defects in the product. We will not entertain requests for exchanges or refund after 7 days. We will get back to you within 2 working days.