We will send you a SMS or Whatsapp message when your order is ready for collection. Please provide a mobile number for this purpose.
The address for self collection is 2 Woodlands Sector 1 #05-05 Singapore 738068.
You can also choose to visit our showroom. Only CASH/Paynow is accepted at the self collection point.
Download Directions on how to get to our location here: PDF Directions
Our opening hours are:
- Monday to Thursday, 10am - 12pm and 2pm to 6pm
- Friday: 10am - 12pm and 2pm - 9pm
- Saturday: 9am - 1pm
- We are closed on Sundays and Public Holidays
To track your order, you can see this link.
When is my scheduled delivery for courier? On our end, we will need 1 - 2 days to process your order. Standard courier service would deliver items within 3 working days. Hence, for orders sent via courier, it will reach you within 5 working days from the time you place your order. The cost that we charge you is as charged to us. We do not earn a profit from courier services. Overall, we find that 99% of our customers would receive it within 5 working days from the date they place their order, as per our fulfilment promise.
Upon your order, we will arrange for it to be delivered. It will typically be sent out on Tuesdays and Fridays.
The charges are as follows.
- Orders below $150, it will be $15 for delivery
- If your order exceeds $150, delivery is free
Urgent Delivery / Specific Timeslots
Do you need your items:
- at a specific time or date?
- have an overseas competition to attend?
- only in Singapore for a short period?
We are not able to guarantee that you will be able to get the product in time by courier, especially if the lead time is short. Hence, the only option you have would be to self collect or to request for urgent delivery. We will be fulfilling the urgent delivery orders with our in-house team, hence you can rest assured that the order will definitely arrive at the agreed timing.
You can choose from these options. The charges are above the total order on your invoice invoice. If your total order is below $150, the delivery fee is $15 plus additional charges. If your total order is above $150, you just have to pay the excess charges.
- Same Day Courier (cut off at 2pm on weekdays / receive within 5 hours from final payment): Order directly via the website and choose "Same Day Courier", refer to fee chart below and pay the courier fee using PayNow or Bank Transfer after confirmation from our team.
- Same Day Delivery (unlimited weight) (Subject to availability): $50
- Next Day Delivery (Subject to availability): $30
- Specific Timing Delivery (2 working days lead time required): $25
- Delivery on Weekdays 7pm to 11pm (2 working days lead time required): $10
- Delivery on Weekends at available time (2 working days lead time required): $20
Please make your order on the online store and then email email@example.com with your order number, and requested day and time.
Same Day Courier Fee Chart
North: Marsiling / Woodlands / Sembawang / Yishun
North East: Ang Mo Kio / Hougang / Punggol / Sengkang
Central: Bishan / Novena / Newton / Toa Payoh / Serangoon / Geylang / Kallang / Whampoa / Bukit Timah
South: Queenstown / Bukit Merah / CBD / Orchard
Anywhere in Sentosa
Defective or Incorrect Products Received
We apologize in advance if defective or incorrect products are sent to you.
Send us an email at firstname.lastname@example.org with the Subject Header: "Defective/Incorrect Product" with the details such as Name, Contact Number, Invoice Number within 7 days.
7 days is a reasonable time frame for the customer to check if the goods is received as described, or if there are any defects in the product. We will not entertain requests for exchanges or refund after 7 days. We will get back to you within 2 working days.